6c and HP OpenView Network Node. Products & SolutionsThe demonstration was based on Avaya’s IP Office solution and Avaya Breeze snap-ins, software modules designed to make it easier to develop today’s mobile, customer-facing and cloud migration applications. 0. With its Aura solution, Avaya is at the cutting edge of technology in the UC and Call Center domain. But I think the 'empty' monitor-password will allow you to change it whatever you want. 0. User Space – Computer Operating System. 3 to support Time Warner Cable Business Class SIP Trunking Service - Issue 0. It provides secure and reliable connectivity, ensuring the integrity and quality of communications. Dennoch müssen alle Mitarbeiter, die mit der IP Office-Installation und -Wartung betraut sind, Monitor - falls erforderlich - anwenden können, denn Avaya wird zur Unterstützung bei Problemen eventuell Kopien der Monitor. IR | 20,965 followers on LinkedIn. Maximize protection in public sector agencies by quickly and intelligently detecting threatening situations. Top VoIP service providers for business. Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. 0 User Licenses 1. SolarWinds VoIP & Network Quality Manager provides Avaya VoIP gateway performance details including distribution of VoIP and data, and a list of the top 10. The Avaya IP Office 500 V2 Control Unit was released with IP Office Release 6. Products & Solutions IP Office Platform Feature Description. Our solutions help you find and resolve performance issues in real-time to ensure your. When it comes to Voice-over-IP communication, an astonishing sound quality can be archieved by using the latest high density (HD) audio codecs. IP Office Release 9. 1. 0. And it brings together teams, resources, and insights to maximize contact center performance and experiences. You've configured. Attempting to login with the extension number and password for the extension. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. TAPI is a Microsoft interface that enables Windows machines to apply first- and third-party call control. 1mS PRN: Monitor Started IP=192. 0. Avaya provides a limited warranty on Avaya hardware and software. 1 Linux-Based IP Office Systems to R11. and Avaya Inc. With only minimal configuration required on target server,. Number of active voice calls on voice gateways. The Avaya IP Office (IPO) VKM can run co-resident on the Windows VM Pro Server or standalone on a separate RIG. Phone Alarms. Avaya Customer Call Reporter (CCR) - a call center reporting solution that integrates with Avaya IP Office - helps improve contact center performance and customer service by giving supervisors a way to monitor agent and queue productivity with real-time and historic reporting capabilities. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-gateway package. The statistics gathered in this way include: System information. . System Monitor. Enter the IP Address and Password of the system that you want to monitor. Only selected/desired extensions connected until recorder are recorded;. 2(11) Avaya IP Office Manager 6. 30. a. Specifically Communication Manager, System Manager, AES, Breeze, Officelinx etc. The Avaya SBC is designed to protect and control voice and video communications over IP networks. I've been asked to begin scanning Avaya VOIP VLANS. Configure devices to run customized diagnostic tests for a 360-degree picture of your network’s overall performance. Resolution Steps. QoA also known as quality of service is one aspect you should monitor closely. Enter your login credentials and click OK. 1Q. Prognosis VoIP Monitor is designed to provide a comprehensive monitoring platform for Avaya IP telephony networks. There is a private build, 3. The technology worked seamlessly and delivered the caller’s location to a partner’s public access service point (PSAP) softclient. PRTG is more than "just" a VoIP monitoring tool. -. 0 System Settings (Avaya IP O˜ce) 14 15 9. This article outlines a number of frequently asked questions regarding VoIP systems and technologies on Cisco Meraki networks, as well as some general troubleshooting tips. IR | 21,528 pengikut di LinkedIn. Avaya Certified Expert Cisco Certified Network Associate Juniper Certified Internet Associate Microsoft Certified. Then use the. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. ServicePilot makes it very easy to monitor an Avaya Voice Experience Portal. list station To display a list of phone devices. SysMonitor is also known as System Monitor, Monitor or SysMon. Latency: Delay for packet delivery. A monitoring solution adapted to this environment allows quicker location of the cause of the call degradations. Step 2 On this page enter the following details: a) PBX name, site name and IP address. Enhanced HTTP application monitoring offers deep insight into how web-based applications are operating, as well as how users are accessing IT resources, including browser type and operating system. Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. ReliaTel is provided by Tone Software Coroporation. To make it working, I copied all AVAYA'S MIB files to the directory /usr/share/snmp/mibs/. 1 IP 412 2. Accept our T&Cs and download IP Office Manager below. and Avaya Inc. They can be selected as the destination in the Coverage Destination selection of trunks and in DID Mapping/SIP Call-by-Call tables. Avaya IP Office Call Monitoring. Raise a case and you may get the software. 18. 0. • Avaya IP PBX – This consists of the following. 2. Jitter: Variations in delay of packet delivery. ; Page 2 Product provided by Avaya including the selection, arrangement and statement or content provided on these sites. This is important. I have been administering Avaya products for 10+ years and it’s not a bad idea to start looking at certifications etc for other platforms to stay relevant. VoIP Spear is a cloud-based VoIP monitoring service providing real-time monitoring and reporting of VoIP call quality, availability, and performance. Changes to this setting requires a reboot of the phones. 3. Hello, Yes, you probably may test the site-to-site VPN by configuring the PAN to use dynamic peer IP, but I'm not sure it will work since I haven't tested this. Call Listen. The new Foglight NMS for VoIP solution gives business network engineers the ability to. Click Add CallManager Nodes. 01. annually): Adds on 200 GB of file backup, call monitoring, whisper, and barge. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver. IP Office: Avaya IP Office Platform Security Guidelines: 7: 2023/06/22: IP Office: Avaya IP Office Platform Capacity Guidelines: 15: 2023/11/15: IP Office: Upgrading Pre-R11. This. Quality is not measured by one discrete value where a number like 8 is good and 9 is bad. Avaya has been around for a while and has much to offer, but it falls short when compared to Nextiva. Manage Avaya Call Managers. 1. PROGNOSIS VoIP Monitor is a purpose-built solution for monitoring voice quality in Avaya IP telephony environments. annually): Includes unlimited calling, auto attendant, business SMS, and video meetings with up to 100 participants. Monitor the collaborative SaaS applications for your global remote workforce (Cisco WebEx, MS Teams, O365) at the application level along with hop-by-hop network performance visibility from user devices, data centers and branch offices for fast, efficient problem-solving. As well as displaying the port numbers (in decimal), IP Office Monitor also displays the names of more commonly used ports including IP Office specific ports. Enterprise Branch deployments can be implemented using an IP Office 9. 10. Avaya VoIP Monitoring Support Monitor, report and alert on your customer's network capacity so that they are able to provide higher than acceptable call quality. 1mS PRN: Monitor Started IP=192. AT&T VOIP Avaya Multi-Vantage / Communication Manager Configuration Guide for SIP Page 10 of 46Some of the most important aspects of a voice network that can be monitored using SNMP include: Bandwidth usage on core and distribution network links. Powered by Zoomin Software. 1 and Avaya Session Border Controller for Enterprise Release 6. 99/user/mo. If you open a case with the Support team, you can request plugins based on vulnerabilities. Research PROGNOSIS VoIP Monitor with Avaya Aura™ Communication Manager. 73. Tired of end-user complaints about VoIP call quality?Learn how SolarWinds® VoIP & Network Quality Manager monitors WAN performance of your remote sites by tracking key edge-to-edge router and VoIP call paths to ensure call quality using Cisco IP SLA technology that can be used standalone or integrated seamlessly with. interface vlan 2 Creates the interface Vlan2 b. 4. ReliaTel is a Unified Communications platform with VoIP analytics & monitoring capabilities. Powered by Zoomin Software. SolarWinds VoIP and Network Quality Manager (VNQM) SolarWinds VNQM gives precise insightful information and alerts on network performance because of its comprehensive VoIP packet loss monitoring. PRODUCTS. ReliaTel is a Unified Communications platform with VoIP analytics & monitoring capabilities. 1 or earlier, but you do not have your Monitor password. These devices provide VoIP networks with the features and functions of traditional telephony. When comparing VoIP monitoring software, consider the following factors: QoS metrics: VoIP monitoring software usually includes QoS metrics to measure call quality. Different levels of access can be defined to control which parts of the configuration the user can view and alter. System Status Application provides a more easily interpreted view of the system status and. Management interface : Vertical's was the most. 1. Gain critical overviews of your performance with SolarWinds VNQM’s summary view. Rim blackberry (62 pages) Software Avaya ONE-X 3. I need a report or graph showing peak traffic for each trunk group and how. Type the below, press F3, and then define the following settings: change system-parameters ip-options. With enhanced UC activity and call quality monitoring, you can ensure optimal use of your Avaya VoIP system, leading to improved service delivery. A simple mind delivers great solutions. The Avaya Social Media Hub, which users must configure, is a single interface that connects Avaya with key social media platforms like Facebook, Instagram, LinkedIn, Twitter, WhatsApp, and more. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. Search criteria includes Call Origination and Destination (phone number, IP address, region, gateway/endpoint), Call Manager, Call Time, Call Status, and Call Quality. Scanning Avaya VOIP VLANS. I just want to get the MIB files right and get snmp working from all the Avaya applications. Confirmed that that information is correct. Find out more. 04. SIP Registrar is enabled. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. SysMonitor can assist in the detailed diagnosis of system problems. Page 31 5. IR | 21,419 followers on LinkedIn. Enabling RTCP monitoring provides the system with measures of packet delay, packet loss and jitter. ; list media-gateway: to display a list of gateways. Our solutions help you find and resolve performance issues in real-time to ensure your. 0 Yes Yes Yes Full access to IP Office call appearances and features Yes Yes Yes Line appearance / feature key buttons 3 8 16IR | 21,654 followers on LinkedIn. 9 Avaya 6402D Digital Telephone - Analog telephone - Cisco Unified Communications Manager 7. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. Specifically of interest to Asterisk users is the monitoring of SIP registrations, and automatic blocking of repeated failed attempts. PROGNOSIS VoIP Monitor is designed to provide a comprehensive monitoring platform for Avaya IP telephony networks. 538005. It’s much more than a VoIP traffic analyzer; this tool. 20 5443 TCP/HTTPS Yes Open. Launch the IP Office Manager application. So much for theory! In practical experience, VoIP communication isn't so easy. 1. Our Workflow Migration service gives you an easy, seamless path to the cloud. Refer to your sales agreement to establish the terms of the limited warranty. Voice over IP (VoIP), an Avaya Interactive Response (IR) system to Avaya Communication Manager using Call Center Elite resources such as Expert Agent Selection (EAS) agents as the IR. 255. This plugin checks the call usage of PBX trunks on AVAYA VOIP S8xxx media servers, accessing Avaya's SNMP agent running with G3-AVAYA-MIB Version 5. Prognosis in now available or sold through the SPP program (Devconnect Select Partner Program). Cloud Evolution. Ring Central — Save up to 40% off! Grasshopper — Save $75 off all Annual Plans. However, Avaya compensates for this with a new specialty management tool, called VoIP Monitoring Manager that closely tracks only VoIP traffic. All paths to easy and seamless experiences. ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features. VoIP Monitoring Manager VoIP Monitoring Manager rjdwhite (TechnicalUser) (OP) 11 Jan 10 16:14. 12 SNMP Agents and Traps; 16. This plugin belongs to a set of 4, written to monitor a Avaya VOIP PBX. It also has Wi-Fi and Bluetooth connectivity for all types of businesses, from. Once the password has been reset, it is important to create a new, secure password for the system. Provides a graphical view of IP connections. HOW TO REDUCE VOIP. Once the password has been reset, it is important to create a new, secure password for the system. Powerful VoIP monitoring. See how. This tool can automatically monitor VoIP calls for metrics like maximum jitter and current jitter. The standard username/password are the word. Avaya Customer Call Reporter (CCR) is a call center reporting solution that provides the ability to monitor agent and queue productivity with both historic and real-time reporting. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. Simply configure the SNMP interface of the Avaya Voice Experience Portal. data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The use of call listen is also controlled by the Can Intrude setting of the user and the Cannot Be. The data can be used by developer solutions for applications such as proactive resource monitoring or monitoring of the general health and inventory of a fleet of. 99/user/mo. The latest financial reports have certainly caused some concern from our senior level management. Support for SIP and H. 0 (52 pages) Cell Phone Avaya one-X Manual. Research PROGNOSIS VoIP Monitor with Avaya Aura™ Communication Manager. ServicePilot makes it very easy to monitor an Avaya Session Manager. Use the same name and password as used for Administrator access for system configuration. Using SNMP polling, SolarWinds VoIP & Network Quality Manager VoIP monitoring tools deliver a means to observe CCM components to identify and troubleshoot possible service outages and configuration problems. Avaya Isn’t the Only VoIP Solution — More Customers Recommend Nextiva. The VoIP calls list shows the following information per call: Start Time: Start time of the call. System Monitor (also known as Monitor) is a tool that can show all activity on the IP Office system in great detail. The IP Office Management API enables developers to consume IP Office configuration objects using a REST-based interface. Avaya Integrated Management suite's VoIP Monitoring Manager, an IP traffic monitoring tool. Kathy New Colorado Springs School District #11. 255. Provides IP routing, switching and firewall protection, between LAN and WAN (LAN2). CA UC Monitor supports leading IPT/VoIP vendors (Avaya, Cisco and Microsoft), as well as a broad array of UC systems via the Cisco medianet end-to-end IP architecture. 7. Step 1. Vonage — Get 30% off! As. The Avaya IP Office R6. The Service Monitoring Web Services introduced in IP Office Release 10. Powered by Zoomin Software. Starts at. Includes a robust set of tools for administration (Manager), call tracking (SMDR), and system monitoring and diagnostics (System Status Application). 1, and wait for the results. This VoIP monitoring approach can help resolve issues with Avaya Cloud Office Login, call setup, retention and audio clarity. Monitor, troubleshoot, and optimize critical communications, payments, and HPE NonStop platforms with IR's Products and Solutions. bin file) installed on the Control Unit. Within Monitor you can select a phrase like v=213 ( = extension 213 ) and then press F4, a new window opens with all activity of extension 213. StarTrinity SIP Tester™ is a VoIP load testing tool which enables you to test and monitor VoIP network, SIP software or hardware. All shouts are recorded including external also internal calling (extension to extension). ServicePilot uses a combination of SNMP and the ServicePilot Agent to fully monitor Avaya Communication Manager. Avaya lets you keep what’s working and add what’s needed. 0 (Avaya IP Office) and the Avaya Session Border Controller for Enterprise (Avaya SBCE) release 8. Simple Network Management Protocol (SNMP) allows SNMP clients and servers to exchange information. For information on all the steps required to set up Direct Routing, see Configure Direct Routing. Free Download. You can also view. SNMP version 3 of course using Aura 7. It covers servers, containers, network hardware, security devices, IoT and more to ensure. We're also running VoIP handsets, in addition to more traditional digital and analog sets. ServicePilot makes it very easy to monitor Avaya AES. After 90 days, VoIP Monitoring Manager stops collecting RTCP data. 323, UNIStim or SIP technology. The IP Office Phone Alarms window will display all the extensions in the system. 0 Abstract These Application Notes describe a solution for supporting wireless voice traffic over an Avaya IP Telephony infrastructure using the Aruba Networks Wireless LAN System consisting of multiple Controllers managing multiple Access Points. They support firmware download. You can visually display the performance metrics of your operations for rapid insight into WAN performance. The BCM platform of systems is designed to exceed the needs of small to medium-sized businesses and branch offices with award winning converged voice and data solution, providing a choice of IP-enabled or pure-IP. exe file. Avaya VoIP Monitoring Manager Reference 14-300614 Issue 2 February 2006 Table Of Contents About VoIP Monitoring Manager. MENU MENU. 0 integrates Avaya B5800 Branch Gateway (B5800) functionality enabling the deployment of the IP Office as anEnterprise Branch. Cloud Evolution. g. We have 24 Avaya one-X 9608G manuals available for free PDF download: Administration, Administrator's Manual, User Manual, Administering, Manual, Instruction Manual, Installing And Maintaining, Using Manual, Mini-Manual, Quick. We have a number of clients with VoIP systems and quite often if there's a problem, we find out from them and they're not very happy. Voicemail Pro) for providing voice messaging service to the Avaya IP Office users, and Avaya IP Office Manager for administering the Avaya IP Office. 12-11-2012 11:01 PM. To bind object 252 to the DHCP server configuration IPPhone_DHCP and the HTTP server, enter the following command: system dhcp dhcp-options binding add dhcpname IPPhone_DHCP optionname (252) value ‘ConfigHttpSrvr=192. c sample in pjproject. As a consequence, interpretation of System Monitor traces. They also help with software deployment, licensing, alarm monitoring, and many other features. In my office we have Avaya IP Phone office manager which allows us to configured and setup all the IP phones in the office and route the multiple phone numbers we have into our customer service department. My initial thought was an IP conflict however I was able to connect. Unite Enterprise plan ($32. 300B Avaya 9630G IP Telephone (H323) 3. For more details please contact. Stop Time: Stop time of the call. Avaya IP Office Native support on IP Office R6. For more details please contact. For example "src = 23" is interpreted as "src = 23 (Telnet)". 100) is calling another user on the remote site (10. Those that offer additional VoIP monitoring and analysis abilities are better-suited to the task. 323 IP protocols help reduce infrastructure upgrade costs, and Avaya’s new Device Enrollment Services can. 1. The Aura communication infrastructure requires the deployment of many interdependent elements. The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due to interference from other lower priority traffic. Avaya IP Office is Avaya's global midsize solution for enterprises, supporting up to 3,000 users at a single location with IP Office Select editions. Telecomm Staff’s Network Troubleshooting and Monitoring Geek Tool. Avaya IP Office 500v2 8. 225”. 6. The System Password or, if set, the. The. 9-2-1SIP Office Monitor can be used to display IP packet details including the source and destination Port numbers. from avaya inc. 1. Connect your SBC with Phone System and validate the connection (This article) Step 2. In order to collect Avaya data in VNQM, the Avaya user must have sufficient permissions to execute the following commands:. extensions, and monitor several line appearances throughout a typical day. Select Web Conferences and then Monitor Conferences. . Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-media-server package. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. By correlating the technology AVAYA AURA PRESENCE SERVICES with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT. 10. The Best Business VoIP Provider Deals This Week*. Abstract . Below you can see the “hostnamectl” command from SM running 8. B199. Choose to run existing network service assurance operations or create. Reviews (2) Need. 0 Alerts and Triggers 10. Learn More. 3. To be able to connect as a client VPN, we don't support the VPN client on the Avaya phones via Global Protect yet. Configure an IP interface for the Avaya G450 Media Gateway. Now you can search for endpoints and then view the QoS data in a report format. Avaya IP Office Manager 9. 1P/Q PARAMETERS Call Control. Below you can see the “hostnamectl” command from SM running 8. With its Aura solution, Avaya is at the cutting edge of technology in the UC and Call Center domain. Packet loss can be a major issue in large networks using voice systems. ReliaTel is provided by Tone Software Coroporation. The Aura communication infrastructure. This is useful if you only have the server installed. Nextiva is a top-rated and. Monitor live calls by recorded expansion. Avaya VoIP and UC monitoring. IR | 21,718 followers on LinkedIn. Research Prognosis VoIP Monitor with Avaya Aura® Communication Manager. 168. , a leading global provider of business communications applications, systems and services, announced a global strategic alliance to help businesses and government agencies manage through one of the most significant technology evolutions they face - the migration to voice over IP/IP telephony. When monitoring Cisco CallManagers, SolarWinds VNQM uses the SNMP and ICMP monitoring technology and. J189. Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer journeys, employee interactions with clients, and many other inbound or outbound customer communications. Overview for Avaya Communication Manager - Avaya Support. The VoIP Monitor product includes a Web Interface component which is used to serve data to operators through a Web Browser connection. SolarWinds. ServicePilot's Voice over IP (VoIP) Call Quality. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for. Download Free Trial Fully functional for 30 days. c is a modification of the original siprtp. 1. In the Add a Sensor assistant, you have various options to filter for suitable sensors. End User may install and use each copy or an Instance of the Software only: 1) on a number of Designated Processors up to the number indicated in the order; or 2) up to the number. Deploying an IP500 V2 IP Office Essential Edition System. 1. • IP Devices » Avaya 4600 and 9600 series IP Deskphones » Avaya 1100 and 1200 series IP Deskphones (UNIStim 5. 99 per user per month (annual contract) for one to 99 users. o Processor – This is an 8500/8700 Linux processor or 8300/8400. • Operator Group. With the IP Addresses and DCHP Scope configured, the next step on the Avaya QoS configuration procedure is to program the IP-Network-Map. 6. More than 500,000 users rely on Paessler PRTG every day. For more details please contact. Easy to use, plug and play USB video conferencing device for customers looking to use with their laptops. Avaya Unified Communications Management in Computer Networking is the name of a collection of GUI software programs from Avaya. Thanks for your help! The Radio Revolution has begun. To start I am really not worried about VoIP traffic monitoring. Find out more. While troubleshooting a Voicemail Pro issue on a 406 running 5. Products & Solutions. Set your timeline, move at your pace, and launch the unique capabilities that can move your business forward. 2. Some of the best known VoIP service providers include Aircall, Avaya, Vonage, and RingCentral, in addition to well-known tech firms like Microsoft and. Avaya IP Office Family of Products Include: If you want more information please contact our Avaya sales department at 847-424-1500 or email your inquiries to [email protected] to support Time Warner Cable Business Class SIP Trunking Service - Issue 0. Monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of audio and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire Avaya and multi-vendor environment. ServicePilot's Avaya call quality monitoring enables the IT team to monitor call volumes and quality in real-time, allowing them to manage resources effectively and maintain high call quality. Click “OK” to save the changes. The Avaya J100 series is the latest generation of IP phone optimized for both Avaya and select non-Avaya call servers. Using Avaya 9608, 9608G, and 9611G IP Deskphone H. IP Office Softphone ASBCE Avaya Equinox. Quickly view jitter, latency, packet loss, and MOS between Avaya IP Phones. The Avaya S8710 Server and Avaya G650 Media Gateway are in a different routed network than the Avaya IP Telephones. Using IP Office System Monitor Page 3 IP Office™ Platform 9. Unite Pro Plan ($27. Add to Library. Vulnerabilities exist can exist on virtually anything with an IP address. Prognosis VoIP Monitor is designed to provide a comprehensive monitoring platform for Avaya IP telephony networks. 3. Feedback. Procedure to set up RTCP. User Space – Computer Operating System segregates the. Converged Communication Systems can provide best-in-class telephony solutions and Avaya support for your company. 2. 102’. Simply configure the SNMP interface of the Avaya Media Server. Adding node names for CDR monitoring With this procedure, you can configure the AVAYA device to send data to the M&R instance where the is installed. Things to consider are. Enter your login credentials and click OK. latency, jitter, and delay Identification of cause of low voice quality Identification and notification about. ServicePilot uses a combination of SNMP and the ServicePilot Agent to fully monitor Avaya Communication Manager. configuire port for switch access vlan and voice vlan and have the Avaya phones learn the voice vlan number from option 242 (for 96xx and 16xx phones) or option 176 (for 46xx series phones)16. Simply add an voip-avaya-session-manager-call-statistics package to your monitoring environment and ServicePilot automatically collect CDRs from the Avaya Session Manager using SFTP. The use of call listen is also controlled by the Can Intrude setting of the user and the Cannot Be. 3. You have the option of purchasing the VoIP Monitoring Manager license key from Avaya to fully activate the VoIP Monitoring Manager beyond the 90-day trial period. Add exceptional services that lead to deeper loyalty.